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The RGB Way with CapacityWare
2006 Issue 11 - Nov. 30, 2006
Insight - one bite at a time.
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*** Table of Contents ***
ARTICLE - LEADERSHIP FROM WITHIN: CITIZENSHIP
HAPPENINGS
UPCOMING EVENTS
CAPACITYWARE SOFTWARE TIP
VIDEO INNOVATION
PUBLICATION UPDATE
FREQUENTLY ASKED QUESTIONS
PROFILE
REMINDERS
VOTE

SENDER INFORMATION - SUBSCRIBER OPTIONS


<<<<ARTICLE>>>>>

LEADERSHIP FROM WITHIN: CITIZENSHIP by Joe Lacroix
If decision-making patterns remain the same, it is highly likely that
an organization's culture will remain stable. If you want culture
to improve, than decision-making will have to shift to some improved
condition as well. The most obvious improvement is a more
collaborative approach. This does not advocate that all decisions
be open to wide input, but is does require that decision-making
patterns shift to greater workforce involvement.

Some interpret involvement to mean that the decision-maker remains
the same, but opinions are sought from additional sources. Just
seeking opinions is not enough of a change to warrant a culture shift
although this approach is headed in the right direction. The better
approach is to delegate the decision to those who must implement it
as confidence in decision-making is improved.

Realistically, an informed and balanced RGB group will make better
collaborative decisions. As the workforce becomes more informed in
decision-making criteria, they approach the "dream" of our founding
fathers - that, as an informed citizenry shares the burden of being
governed, leaders emerge that are fully capable.

Naturally, the organization must make an investment in this approach.
It will take time to inform, it will take time to make the
decisions, it will even take time for current decision-makers to gain
the needed confidence in this process. The trade off will likely be
a recovery of time among those who are no longer burdened with the
decision, and the improvement of capacity among the workforce (not
to mention the level of commitment to a decision having been made
by those who must implement it.

Look for the sister article to be published in INSIDE BUSINESS in
early December. It will be posted at the following address when
published.
( http://www.ltodi.com/IB_2006_11.pdf )


<<<<HAPPENINGS>>>>>

NEWPORT NEWS, VA - DISTRICT MUSIC DEPARTMENT SETS TONE WITH RGB
We used RGB as the core of a full day, two-session workshop designed
to develop team performance across the Newport News Public School
Music Department. City Supervisor of Music, Darryl Waller,
recalled the enormous value of RGB when he previously attended
the District Leadership Sessions in preparation for positions of
increased responsibility within the School Division. Darryl was
kind enough to offer these words of thanks:

December 4, 2006
I want to offer a huge THANK YOU to you both for conducting the
RGB workshop and clinic for Newport News Public Schools' music
teachers on Tuesday, November 7, 2006 at Washington Middle
School. The music teachers are still talking about all the fun
they had and how they are applying what they learned to
themselves, other teachers, students, and staff in their
buildings. It was a huge success. Thank you!

QWLC is listed in the on-line Leadership for Student Success catalog
and we invite you to view the offering and pass this e-newsletter
along to your friends in the education domain.
( http://www.e-lead.org/states/va/dsdc.htm )


ARLINGTON, VA - WHO ATE THE RGBeese?
RGB has been used as a "spin-off" topic for many popular books.
Kitty Clark Stephenson connected "Who Moved My Cheese?" by Dr.
Spencer Johnson with the RGB in a day-long off-site event for an
office within the Department of Defense in the Washington, DC area.
This brought the insight into focus on two levels - one cheese
related and the other RGB related. Double insight - high ROI!


HAMPTON, VA - NEIGHBORHOOD LEADERSHIP KICKS OFF WITH RGB
The Neighborhood Office, City of Hampton, Virginia, conducts annual
Leadership Academy sessions over several weeks for all Neighborhood
organizations. RGB was used as a kick-off event in 2006 because it
helps participants understand their style and how best to project
leadership influence among their followers. The RGB Leadership
Guide, an annual workbook, was distributed as part of the program.
A short commemorative video of the event was also made by QWLC.


VIRGINIA BEACH, VA - CITY TO NETWORK CAPACITYWARE
The City of Virginia Beach has made arrangements to network
CapacityWare as a means of improving customer service. The
system is used city-wide as an extension of the City Managers
organization development efforts to improve workforce capacity.


LONG BEACH, CA - RGB VISITS THE WEST COAST
The leadership of the giant container shipping organization
CMA-CGM of America, Inc., has been steadily using the RGB to
improve communications. In addition to Hampton Roads, Virginia,
sessions have also been conducted in New Jersey facilities, with
scheduled sessions in Long Beach California. Mary Lou Andrews is
the Certified RGB Quality of WorkLife Practitioner for CMA-CGM and
plans to take the RGB into the entire workforce when the initial
leadership training is completed.


<<<<UPCOMING EVENTS>>>>>

NEWPORT NEWS, VA - FACILITATORS COURSE - JANUARY 16 - 18, 2006
This is a three-day intense course for CapacityWare users in how to
integrate CapacityWare software into the management of facilitated
events to achieve optimum results. The course focuses on the group
setting and clarifies the roles of the on site facilitation team as
well and those in a support role.


NEWPORT NEWS, VA - CAPACITYWARE TRAINING DAY - JANUARY 31, 2006
CapacityWare training days are divided into two parts: The morning
focuses on program management topics (BLUE) while the afternoon
dives into software mechanics (RED). Users come with topics of
their own, but the default topic for January is "CapacityWare links
to Internet Resources" that save time and enhance effectiveness.


NEWPORT NEWS, VA - RESIDENCY - FEBRUARY 5 THROUGH 9, 2006
Only three seats remain in the 5-day Certification Course. The
curriculum covered is highly RGB-based and incorporates the full
use of "Progressive Design" capabilities. Participants receive
the five-volume Technology Library and learn how the system of
change interacts to achieve the best organizational results.


<<<<CAPACITYWARE SOFTWARE TIP>>>>>

SHARING AND MERGING EVENT RECORDS ELECTRONICALLY.
When two different clients participate in the same event
(professional development is an example), the information from both
events can be merged into the CapacityWare Event Record of the
other client participant. Here's how! Each client completes the
Event Record from their own perspective, creates a copy (the Event
Record is created in MS Word), and attaches that document to an
e-mail to the other participant. The second participant then
pastes the entire document into a NOTE file for the same Event.
This "exchange" merges the two Event Records into a single file that
has both participant perspectives in a single electronic record.


<<<<VIDEO INNOVATION>>>>>

WORKSHOP LECTURETTES ON DVD
The production of RGB Lecturettes for initial orientation sessions
are a top priority. This will augment traditional workshop designs
by providing continuity when the facilitation team elects to use
this medium.

CALL FOR USER TESTIMONIALS ON VIDEO
We are interested in compiling a video testimonial DVD for people
who are avid users of the RGB in their work. For years we have
heard stories about the difference RGB has made in both at work and
off work relationships. If you have a short story to tell and
are willing to release the video for our network use, contact us
via e-mail for particulars.
( Elizabeth@LTODI.com )


<<<<PUBLICATION UPDATE>>>>>

HOLDERS OF - CAPACITYWARE ADMINISTRATION MANUAL.
TAB 6, DISPLAYING RESULTS.
Holders of the CapacityWare Administration Manual may obtain an
updated copy of Tab 6. New screen images and advanced search
features are posted to the updated version. Remember, If you are a
frequent user, a software upgrade is FREE at any time. Remember that a password
is required and can be found in the copyright notice line of the
current Tab 6, within quotation marks. Go to the following address
and select Tab 6, Displaying Results.
( http://www.ltodi.com/ocs-manual-2.htm )


<<<<FREQUENTLY ASKED QUESTIONS>>>>>

HOW RELIABLE ARE RGB RESULTS?
We've had PhD's in mathematics at Langley Research Center, and
statistical experts at Christopher Newport University examine
RGB results. The conclusions seem to range from 85% to 93%
reliable - either of which is a GREAT number. We are always
willing to allow some wiggle room in results. These things we
know for sure: Results are. . .
> highly stable - they do not vary from day to day.
> situation resistant - having a good day/bad day is the same.
> more stable in a pattern/profile than specific scores.
> apt to change with a significant job responsibilities shift.
> a reliable predictor of behavior when the pattern is strong.
> apparent as people seek out those who fill a pattern void.
For a more comprehensive treatment of this topic visit our web site.
( HTTP://www.ltodi.com/CapacityWare_Results_REliability.pdf )


<<<<PROFILE>>>>>

MCKERCHER AND ASSOCIATES - OVIEDO, FLORIDA
School Security and Safety is one of the most important issues we
face today. Stan is currently preparing for a nation-wide test
using CapacityWare that will help school Divisions focus on
the most important safety and security issues and help design a
remediative strategy to fix identified problems. In addition to
survey design, he is developing the references and Best Practice
documentation to meet the problems that surface with sound solutions.


<<<<REMINDERS>>>>>

ONLINE EXAMINATIONS - Satisfactory completion of the online
examinations are required for a final award of the QWLP
Certification.

FACILITATOR COURSE - Anyone having completed the basic 3 or 5-day
QWLC Facilitator Course is eligible (available seat basis) to
attend any subsequent course without a second tuition charge.


<<<<VOTE>>>>>

HOW OFTEN DOES THE RGB INFLUENCE YOUR THINKING?
SEVERAL TIMES A DAY?
AT LEAST ONCE A DAY?
SEVERAL TIMES A WEEK?
AT LEAST ONCE A WEEK?
SEVERAL TIMES A MONTH?
RARELY, IF EVER?
( http://www.qualityofworklife.com/monthly_survey.htm )


<<<<SENDER INFORMATION>>>>>

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The RGB Way is a periodic e-production distributed by QWLC to users
of CapacityWare products and services. QWLC offices are located at:
12388 Warwick Boulevard, Suite 109B
Newport News, Virginia 23606

(757) 591-0807 - fax (757) 591-0817 - e-mail: RGB@LTODI.com

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Copyright 2006 Leadagement Technologies, Inc. - All rights reserved.